Marketers need to realize that their definition of good content might not be the same as the customer’s definition. Ultimately, it is the customer’s definition that counts …

Marketers need to realize that their definition of good content might not be the same as the customer’s definition. Ultimately, it is the customer’s definition that counts …

From “Marketing 4.0: Moving from Traditional to Digital” P. 124

The problem is that marketers often see content marketing as another form of advertising and social media as other forms of broadcast media. Some marketers simply shift their advertisements to social media without significantly reinventing the content. They see content as the longer versions of advertisement.

We believe a major mindset shift is required. Content is indeed the new advertisement. But the two are totally different. An advertisement contains information that brands want to convey to help sell their products and services. Content, on the other hand, contains information customers want to use to achieve their own personal and professional objectives.

A 2015 study by Google of thousands of YouTube TrueView advertisements revealed the attributes of videos that viewers do not skip: they contain stories, human faces, and some sort of animation. It also revealed that including a brand logo in the first 5 seconds of an advertisement increases brand recall, but it also can decrease watch time. Marketers need to realize that their definition of good content might not be the same as the customer’s definition. Ultimately, it is the customer’s definition that counts.

In order to engage with customers consistently, sometimes marketers need to create content that might not directly contribute to their brand equity or improve their sales numbers but is valuable to customers.”

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